Frequently Asked Questions

The standard processing time for the majority of DEZI Eyewear orders will be packed and ready for courier pickup within 5-7 business days, although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.  Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.

Please note that during this time, we are doing our best to ensure the safety and health of all members of our distribution channels and that some delays may be encountered. Additionally, always remember that all delivery personnel have been tirelessly working on the front lines and that some delays may occur at the carrier level. We are all in this together and appreciate your patience and understanding. 

Please allow 5-7 business days for the order to process. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

If you still have not received tracking information on the 8th business day, please contact us at weseeyou@dezi.co. Make sure to provide us with your email address used at checkout along with your order number.

Once your order is confirmed, we are not able to change, cancel or alter it.  Our returns are easy, and you are welcome to return or exchange once your order is received.

At this time, DEZI Eyewear will only be sold through DEZI.CO and Nordstrom. Please feel free to reach out to sales@dezi.co for more information on future distribution opportunities. 

While all DEZI frames are constructed to be able to hold prescriptions, there are many factors like eye size and prescription strength that may prohibit a prescription lens to be mounted in the frame. Additionally, not all optometrists will fill prescriptions for frames not purchased from their store. While the easy answer is yes, your DEZI frames can hold your prescription, given the many unknown factors around having your prescription lens put in, DEZI cannot guarantee this process.

While all DEZI sunglasses are made using the highest quality optical grade CR39 lenses, we currently do not offer frames with a polarized lens option.

All DEZI glasses are made with the finest quality cellulose acetate material. Like your favorite pair of jeans, acetate will expand and contract with use, wear, heat or cold. The good news is that all acetate frames are made from a pliable material. If this ever happens to you, you can visit any eyewear store and can request an adjustment on your frames. They have special heating machines that will warm your frames and they will adjust and fit them to your face. This does not, in any way, necessarily make your frames damaged. 

Yes, DEZI ships to almost all countries and regions. 

If you are shipping to or ordering from outside the United States, the customer will be responsible for paying for any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of package. Please allow 14-21 business days for all international shipments to arrive.

Our standard warranty applies to all international customers, and in the case of damaged frames, please contact weeseeyou@dezi.co. Make sure to provide us with your email address used at checkout along with your order number.

All international orders are FINAL sale and are not eligible for return.

DEZI Eyewear proudly stands behind our work. We will gladly honor warranty support for defects in materials or in the manufacturing process, at the sole discretion of DEZI Eyewear, valid for six (6) months from the original purchase date. Your DEZI Eyewear warranty excludes any product that was altered from its original purchased condition, damaged caused by daily use and normal wear and tear, and any damage caused by unreasonable use, determined at the discretion of DEZI.  Your DEZI Eyewear warranty does not cover lost or stolen frames. 

Your DEZI Eyewear frames are built using the finest quality handmade cellulose acetates, highest-quality metals, and optical grade lenses. Please only use the provided microfiber pouch to clean your lenses -- to keep your frames safe, happy, and healthy. Please do not leave your frames on your car dashboard, or anywhere where they are exposed to direct sunlight; this can cause the acetate to warp in the heat.

For all warranty inquiries, please feel free to send us an email to warranty@dezi.co, and we will do our best to make you look your best. Make sure to provide us with your email address used at checkout along with your order number and photos of your defective frame(s).

We do not accept returns for collabs. Exchange for store credit only. 

How fast will my DEZI x MONET frames arrive? 
We have large volume for collabs. Standard shipping times are extended. 

Is covid still affecting shipments?

• Processing times may still be delayed. Generally processing times are within 5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited edition releases and promotions.
• Once you have received your order confirmation, it can take up to 5-7 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. 

We appreciate your patience if there are any instances of covid-related delays. 

Thank you so much for your support!

*Please understand that business days do not include weekends or holidays such as  New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas

Want to start a return? Click Here

If you would like to return your DEZI frames, you have seven days after delivery to initiate the return process. 

If using your order number + zip code is not allowing you in our returns center, please select the “Start with an email address” option on the RETURNS center home page. Please make sure you are using the email address you used at checkout at DEZI.CO. If you are entering all of your information correctly and are still not allowed to process, please reach out to our customer service team at weeseeyou@dezi.co. Make sure to provide us with your email address used at checkout along with your order number.

Yes, once in our returns center, you will be given the choice of returning for a refund or exchanging. Simply select the exchange option and choose which frame or color you would like from the collection.

Once you have initiated your return and shipped your item(s) back to us using the shipping label provided to you, you can monitor progress with the tracking number provided. Depending on carrier timeframes and your location, transit time for your return package could take up to 14 days to arrive at our warehouse. Upon receipt, our warehouse will inspect and process your order to ensure glasses are in new, unworn condition. Once these criteria are met, your refund will be issued. This process can take up to 10 business days from the date your return was received in our facility. Depending on your bank, your funds will appear in your account 3-7 business days after it is processed. 

Our standard warranty applies to all international customers, and in the case of damaged frames, please contact weeseeyou@dezi.co. Make sure to provide us with your email address used at checkout along with your order number.

All international orders are FINAL sale and are not eligible for return.