If you are not satisfied with your DEZI Eyewear purchase for any reason, you have 7 days after delivery to initiate a return.
Returned merchandise must be received in its original unworn condition, free from any marks (makeup or otherwise), scratches or damage, and in its full original packaging, this includes the UPC (barcode) that comes with your original packaging.
Returns are only allowed for products purchased at full price from dezi.co.
If your shipment is delivered to you in any damaged condition or if you are missing any part of your order, please notify us immediately at firstname.lastname@example.org. Please always include your email address used at checkout, your order number, and also be sure to take and send photos with your email to customer service. Damage or missing claims made after two days of receipt will not be honored.
How do I return my order?
Want to start a return? Click Here
Why can't I process my return?
If you would like to return your DEZI frames, you have seven days after delivery to initiate the return process.
If using your order number + zip code is not allowing you in our returns center, please select the “Start with an email address” option on the RETURNS center home page. Please make sure you are using the email address you used at checkout at DEZI.CO. If you are entering all of your information correctly and are still not allowed to process, please reach out to our customer service team at email@example.com Make sure to provide us with your email address used at checkout along with your order number.
Why am I being given a credit voucher?
Our return process will issue you an instant credit voucher, which can be used to purchase a different pair or color immediately instead of having to wait for your return to process. If you are not looking for an exchange or anything new, please just disregard the voucher issued and your refund will be processed once your return has been received and processed in our warehouse.
When will my return be processed and refunded?
Once you have initiated your return and shipped your item(s) back to us using the shipping label provided to you, you can monitor progress with the tracking number provided. Depending on carrier timeframes and your location, transit time for your return package could take up to 14 days to arrive at our warehouse. Upon receipt, our warehouse will inspect and process your order to ensure glasses are in new, unworn condition. Once these criteria are met, your refund will be issued. This process can take up to 10 business days from the date your return was received in our facility. Depending on your bank, your funds will appear in your account 3-7 business days after it is processed.
Do you accept international returns?
Our standard warranty applies to all international customers, and in the case of damaged frames, please contact firstname.lastname@example.org. Make sure to provide us with your email address used at checkout along with your order number.
All international orders are FINAL sale and are not eligible for return.