Shipping Policy

Can I return my DEZI x MONET glasses?
We do not accept returns for collabs. Exchange for store credit only. 

How fast will my DEZI x MONET frames arrive?
We have large volume for collabs. Standard shipping times are extended. 

The standard processing time for the majority of DEZI Eyewear orders will be packed and ready for courier pickup within 5-7 business days, although currently, those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. Processing times may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days hours for the provided tracking information to be updated.

Once you have received your order confirmation, it can take up to 5-8 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

Please note that during this time, we are doing our best to ensure the safety and health of all members of our distribution channels and that some delays may be encountered. Additionally, always remember that all delivery personnel have been tirelessly working on the front lines and that some delays may occur at the carrier level. We are all in this together and appreciate your patience and understanding. 

SHIPPING FEES & DELIVERY ESTIMATES
Our distribution center is located in Southern California. All rates and transit times are reflective of this location.

• FREE SHIPPING PROMOS
• Occasionally, we feature FREE SHIPPING! Please note that free shipping is limited to the continental U.S. and excludes Alaska, Hawaii, Puerto Rico, other U.S. territories, and all international orders. 
• DOMESTIC
  
• Priority Shipping 5-8 Days - $9.95
• Priority Shipping 5-8 Days Alaska, Puerto Rico & Hawaii - $12.95 
• Express Shipping 2-4 Days - $19.95
• Overnight Shipping 1-2 Days - 34.95
• Express Shipping 2-4 Days Alaska, Puerto Rico & Hawaii - $19.95
• Overnight Shipping 1-2 Days Alaska, Puerto Rico & Hawaii - 34.95

• INTERNATIONAL
• Fee is calculated based on current transit costs. All international orders will have duties & taxes included in the order cost. 
• 14-21 business days once your order has been processed
• If you are shipping to or ordering from outside the United States, the customer will be responsible for paying for any and all local taxes, duties and other similar charges or impositions (including VAT) associated with your purchase upon receipt of the package. Please allow 14-21 business days for all international shipments to arrive.
  
  

Please note that DEZI is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers. 

All DEZI orders are insured by Route.

FILE A SHIPPING CLAIM

We’ve partnered with Route - a package protection and tracking solution - to give our customers the best possible delivery experience. Route+ is premium package protection for your online orders. With Route+ automatically added at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Because your order is automatically insured with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: Route Claims. Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim for

Route+ benefits: 

• 100% coverage of lost, stolen or damaged packages 
• Effortless claims filing* through the Route App  
• Basic claim resolutions within 24 hours of approval 
• Customer service reps available 24/7 

What if my order is never delivered or is stolen?
To protect your order against loss or theft, Route+ package protection was automatically added at checkout. With Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours

*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

What if my order is delivered damaged by the carrier?
To protect your order against damage that occurred during shipping, Route+ package protection was automatically added at checkout. With Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours. 

FILE A SHIPPING CLAIM

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at weseeyou@dezi.co and we will be happy to work with you to remedy the situation