Shipping Policy

The standard processing time for the majority of DEZI Eyewear orders will be packed and ready for courier pickup within 5-7 business days. Processing times may be extended during holidays, launches/re-stocks, limited-edition releases and promotions. You will receive your tracking information to the email or phone number you provided at checkout. Please allow up to three business days for the provided tracking information to be updated.

Once you have received your order confirmation, it can take up to 5-8 business days to receive your shipping confirmation. This may also be extended during holidays, launches/re-stocks, limited-edition releases and promotions.

Collabs: Due to high volume, shipping times for collab releases may be extended.

SHIPPING FEES & DELIVERY ESTIMATES
Our distribution center is located in Southern California. All rates and transit times are reflective of this location.

• FREE SHIPPING
  • Free Priority Shipping on continental U.S. orders of $125 or more. Excludes Alaska, Hawaii, Puerto Rico, other U.S. territories, and all international orders.
• DOMESTIC
  • Priority Shipping 5-8 Days - $9.95
  • Express Shipping 2-4 Days - $14.95
  • Overnight Shipping 1-2 Days - $19.95
  • Priority Shipping 5-8 Days Alaska, Puerto Rico & Hawaii - $12.95
• INTERNATIONAL
  • Shipping, duties and taxes are calculated at checkout and included in your order total, so there is nothing extra to pay when your package arrives.
  • Please allow 14-21 business days for delivery once your order has been processed.

Please note that DEZI is not responsible for delays in shipping deliveries that include, but are not limited to the following: customs delays, natural occurrences, air/ground transportation strikes/delays or transfers to international carriers.

What if my order is lost, stolen or arrives damaged?
Please contact us at weseeyou@dezi.co with your order number and the email address used at checkout. If your package arrived damaged, include photos of the package and the product. Damage or missing item claims must be made within two days of receipt.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at weseeyou@dezi.co and we will be happy to work with you to remedy the situation.