FAQ

WARRANTY

DEZI Eyewear proudly stands behind our work. We will gladly honor warranty support for defects in materials or in the manufacturing process, at the sole discretion of DEZI Eyewear, valid for six (6) months from the original purchase date. Your DEZI Eyewear warranty excludes any product that was altered from its original purchased condition, damaged caused by daily use and normal wear and tear and any damage caused by unreasonable use. Your DEZI Eyewear warranty does not cover lost or stolen frames. Take care of your things and we will take care of you!

Speaking of taking care of your things, we wanted you to know that your frames are built using the finest quality handmade cellulose acetates, highest quality metals and optical grade lenses. Please only use the provided microfiber pouch to clean your lenses -- to keep your frames safe, happy and healthy. Do not leave your frames on your car dashboard, or anywhere where they are exposed to direct sunlight; this can cause the acetate to warp in the heat and ain’t nobody got time for that.

For any and all warranty inquiries, please feel free to hit us at at warranty@dezi.co and we will do our best to make you look your best.


RETURNS

Want to start a return? Click Here

We want you to look good. Not feeling it? No problem, let's get you into something that makes you feel like you should. If you are not satisfied with your DEZI Eyewear purchase for any reason, you have 30 days to return it to us. Please click returns and follow the V. easy instructions.

Returned merchandise must be received in its original unworn condition, free from any marks, scratches or damage, and in its full original packaging.

Returns are only allowed for products purchased at full price from dezi.co

If your shipment is delivered to you with any damaged conditions, please notify us immediately at returns@dezi.co . Damage claims made after five days of receipt will not be honored.


FAQ

Q & A’s?
Feel free to reach out to us! We are always around to talk and happy to help. Please email weseeyou@dezi.co for any assistance you need. Please allow 24-48 hours for a response (we are quite busy, tbh).

Where is my order?
The standard processing time for the majority DEZI Eyewear orders will be out the door within a 2-3 business days. You will receive your tracking information to the email provided in the checkout process. Please allow up to 48 hours for the provided tracking information to be updated.

I haven’t received tracking info
Please allow 24-48 hours for the order to process. If you still have not received tracking information after 48 hours, please contact us at support@dezi.co

Can I change my order?
We typically process things pretty quickly over here, so you are unable to change your order once it is processed. Our returns are easy and you are welcome to return or exchange once your order is received.