PUSHA

Dear DEZI Team,

I find it quite astonishing that you are asking me to review products that I have not even received yet.

I placed my order more than two weeks ago, and not only has it failed to arrive, but I have also received no tracking information or meaningful updates regarding its status.

Instead of sending automated emails asking customers to rate products they supposedly received, perhaps you should focus on ensuring that orders are actually delivered and that customers are properly informed about their shipments.

Your email confidently states that my order arrived two weeks ago. Unfortunately, that is simply not true, and it raises serious concerns about the reliability of your order management and customer service.

Customer satisfaction starts with delivering what has been paid for, not with requesting five-star reviews for products that never arrived.

I expect an immediate explanation of where my order is, valid tracking information, and a clear estimated delivery date.

I look forward to your prompt response.